The City of Saint Paul's garbage collection program had a billing dispute with a resident, Harini Elliot, who was overcharged $900 during the switch from private to city garbage collection. The resident was able to get a refund for $600 but was seeking compensation for the remaining $300. The city's garbage program supervisor, Lydia Kopf, investigated the matter and provided a summary of the case. The city has a policy for refunds and credits for accidental overpayment of garbage bills, which includes contesting the bill at a legislative hearing if necessary.
Details
Subject
Garbage Collection Billing Dispute
Summary
The City of Saint Paul's garbage collection program had a billing dispute with a resident, Harini Elliot, who was overcharged $900 during the switch from private to city garbage collection. The resident was able to get a refund for $600 but was seeking compensation for the remaining $300. The city's garbage program supervisor, Lydia Kopf, investigated the matter and provided a summary of the case. The city has a policy for refunds and credits for accidental overpayment of garbage bills, which includes contesting the bill at a legislative hearing if necessary.